Nicola Balkind

Community Leader

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Notebook: On Working Remotely

By Nicola Balkind

“We have this factory model, and we think someone’s working if they show up in the morning and they’re not drunk, they don’t sleep at their desks, they leave at the right time. But that has so little to do with what you create. And we all know people who create a lot without fitting into those norms.” …

Allowing employees to work from anywhere makes it easier to focus on the work itself, without the distractions of office politics. Around 70% of Americans work in open-plan offices, and research shows that the open spaces actually have a negative impact on productivity and overall happiness.

In his paper “The Transparency Paradox,” Harvard assistant professor Ethan Bernstein measured the effect of privacy on employee productivity, and concluded that there is a cost to too much transparency. “Privacy is just as important for performance,” he writes.

–– The makers of WordPress learned years ago that the ultimate office perk is not having an office, from Quartz

 

This message was brought to you by Monday morning at my home office desk, dancing in my seat and lip-syncing to Katy Perry.

 

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Filed Under: Notebook Tagged With: notebook, the perks of being a freelancer, working from home

The Art of Live-Tweeting

By Nicola Balkind

Image via DepositPhotos

 

I love live-tweeting events. It’s the perfect digital wallflower activity for creating buzz.

This weekend I lent my smarts and my fast-typing fingers to the Imagination Festival in Glasgow’s South Side.

The event was a 3-day programme rich with fantastic speakers covering areas of ideas, culture, history and politics in Scotland. Independence was discussed, along with topics ranging from ambiguity to gender, violence to empathy, and all topics were discussed with intelligence and humour in the relaxed and welcoming venues The Glad Cafe and Govanhill Baths.

Can you tell I had a great time? More to the point — what was I doing there? The event organisers hired me to make some noise on social media — both to raise awareness of the event and to save some of its highlights for posterity.

Here are my tips for successful live-tweeting.

 

Twitter co-founder Evan Williams speaking at TED
Twitter co-founder Evan Williams speaking at TED

 

 

Part I – Selling It

The key to live-tweeting is to alert your followers and target audience to the event. But it doesn’t begin on the day.

Ideally this begins with a content strategy during the conception of the event, consisting of a marketing phase where information about the event will be shared with the target audience.

In my work, this usually involves content marketing. This stage should should give a sense of what to expect from the event. It should also provide useful content on the topic of the event, as well fulfilling the end game: selling tickets.

 

Part II – Amplifying It

During the event, this means creating content — usually tweets and short live blogs — to capture the essence of goings-on.

TIP: You have to have a hashtag. You have to advertise it. You have to use it on the official social media presence of the event.

Look at how many of these trending topics are topical events.

UK Event Trends

Make your hashtag short, and make it easy to understand.

If you have to add a few characters to avoid a random mess of letters and numbers, go for it.

If you can make the hashtag the same as your handle, you’ve hit the jackpot.

 

Before the Event

Now that you’ve got your hashtag in place and you’ve teased, sold tickets, and reached the opening day, it’s time to get snapping.

TIP: I like to capture a photographs from around the venue. This could be the exterior, a queue of eager attendees, delicious shots of the snacks inside (Imagination Festival’s breakfast caterer Bakery47 are especially adept at this!), and a sneak peek behind the scenes.

 

During the Event

Now on to the good stuff. Your audience is in place, your speakers or performers are taking the stage, and it’s time to get tweeting.

TIP: Keep your audience in mind: you’re tweeting for an audience inside and outside the venue. Don’t be afraid to narrate a little. As one speaker takes the stage, tweet their name and their topic of choice. Use their handle where you can.

Tweets are short, so try to distil down the speakers’ best points into a tasty tidbit, and get tweeting. I like to grab soundbites as I go and post these as quotes, crediting the speaker by @mention, and adding the hashtag. Voila!

 

offfbrand

 

If your audience is primed (and having a good time!) they’ll be tweeting too. Keep tabs open with the hashtag search, your Mentions, and RT a smattering of audience responses.

Make use of their image tweets while you’re stuck at the back of the auditorium. They may even post really creative updates, like Neil’s Vine above. These are all great signs of an engaged audience experience.

FAQ: How many times should I tweet? There really is no upper limit on tweets. Try to be consistent throughout each item on your event schedule. If people know your event is ongoing, they’ll choose whether to follow or unfollow. As long as you can spell it carefully, include

 

After the Event

hashtag

After the event, keep tweeting! Sure, it’s no longer live, but it’s still real-time engagement.

By keeping the conversation going, you can ensure that important conversations spurred by your event will continue to thrive.

If it’s a regular event, be sure to keep activity going throughout the off-season. This keeps your brand alive, relevant, and increases all those good things like brand value, advocacy, visibility and awareness. It takes a little time, but it’s totally worthwhile. Don’t surprise your followers by appearing out of nowhere once a year.

 

 

Part III – Saving It

joeimage

As I mentioned above, saving live-tweeting highlights from the event for posterity is a huge part of the live-tweeting process. Save it, share it, and celebrate it!

You wouldn’t want to lose gorgeous content like the above, now, would you?

Tools like Storify are the perfect way to grab highlights and fun content posted live at your event. All you do is sign in, search for your tweets and/or your hashtag, and start dragging your favourite tweets into the timeline to tell your story. For example, Edinburgh Book Festival is especially good at this.

Here is the Imagination Festival Storify by co-organizer Roanne Dods.

TIP: I also like to curate my own Twitter stories by using the Twitter embed code directly into a blog post. Favourite the best posts as you go and grab that embed code later.

 

 

Your Turn!

Have you tried live-tweeting events? What has your experience been like?

If you need a hand building social buzz for your own event, click here to get in touch and let’s see if we can work together.

 

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Filed Under: Social Media & Content Tagged With: events, how to live-tweet, live-tweeting, social media, tweeting at events

Keeping it Relevant on Social Media

By Nicola Balkind

Spot the Difference

What’s the difference between a traditional marketing strategy and organic social media marketing?

It’s not about who people are. It’s not their age, their hobby, their married mommy or single teen demographics. Not anymore.

Organic social media marketing is about connecting with what your audience is talking about. It’s also about keeping it relevant.

 

What Are They Talking About?

When you’re running a year-round social media presence, you’re looking for daily content to post everywhere and anywhere.

Let’s be honest, it can get pretty draining.

The best social media content connects with relevant topics and relates to people – ideally those in your target audience – through shared discussions. It’s the community part of community management.

Whether someone is a gardener or a hairdresser doesn’t matter. If they’re watching The Real Housewives of Wherever together and simultaneously live-tweeting jokes about the Teresa’s poor landscaping job, what matters is that they’re engaging with the event as it happens.

So how do we leverage this for our own purposes without over- or under-estimating our audiences?

 

Know Your Audience

Look at what your followers and fans are posting about. Are they live-tweeting about the political events in Ferguson, or are they having a collective fangasm over the latest episode of Doctor Who?

While there may be some overlap, taking the temperature will tune you into what your audience knows and cares about beyond your brand.

This is the part where your social media content planning calendar comes into play. When you know what your audience cares about and how it relates to your brand and larger offering, you can plan ahead and work your content around upcoming events.

 

Planning Ahead

Social media platforms know these strategies work. That’s why Google has its famous daily Google Doodle. Those don’t happen in a day – they’re planned out months in advance.

It’s also why Twitter has its own event planner – #OwntheMoment. Bookmark it and keep it on hand – but, as I said above, don’t go too crazy. Stick to the topics most relevant to your brand.

These examples should gives you plenty of ammunition for shareable upcoming events that you might want to tweet, blog, and create content around – but it’s up to you to select the holidays and events that are most relevant to your audience.

Some other great tools for this are On This Day calendars (here are 2 great ones from Wikipedia and BBC). While these may take some time to comb through, you’ll quickly know what you’re looking for.

For example, when I worked at Quotables, we had a Google Calendar filled with key dates like famous authors birthdays, momentous quotable occasions (like the dates of famous speeches); writing and reading holidays like NaNoWriMo, Banned Books Week and Roald Dahl Day, and so on.

 

For Example…

Here are a few guideline categories to help you think about how to approach holidays and events:

  1. The no-brainer. Let’s say you are Starbucks. It’s August. The dog days of summer, at last. What are you gonna talk about? Probably your infamous fall treat the Pumpkin Spice Latte!
  2. Think twice. Let’s say you’re a beauty company. It’s January. Are you going to talk about the Superbowl? Likely not – unless your (probably largely female) audience is chatting about the event. Don’t go crazy with those gifs without doing your research first.
  3. The no-go. Let’s say you’re a web design agency that specialises in conceptual sites for artists. Are your audience going to appreciate your tweets about the latest cricket match? Likely not. (Unless conceptual artists are really into that shit.)

 

Current Events

While you’re able to plan ahead for holidays, relevant events, and any other specific dates, topics will also pop up that you can’t have anticipated.

My Current Events tweeting mantra is simple: Keep It Relevant, Keep it Light.

Unless you’re an investigative journalist, you probably want to keep your event tweeting light-hearted. Stick to entertainment and avoid current events. (Unless, of course, you particularly want to be like Belvedere or Kenneth Cole. In which case I probably can’t help you.)

 

Get Going!

The best way to start is to get moving with that social media calendar!

What are they key dates that your fans and followers care about? Even if they’re months in advance, plug them into your calendar now and start thinking about what relevant content you can create around them. You’ll be amazed how much it will flesh out your content planner and fuel your ideas for dates closer to today.

 

How do you plan your relevant, shareable content?

Can I help you with your content planning? If so, get in touch.

 

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Filed Under: Social Media & Content Tagged With: content marketing, content planning, organic marketing, ownthemoment, social media, social media marketing

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